REFUNDS
Simple, human, and quick.
DRAFT. This text is a starting point written without legal review. Fill in every highlighted blank and have a lawyer check it before you publish.
Last updated: [EFFECTIVE DATE]
Our promise
If Desk Pals is not right for you, tell us within [REFUND WINDOW, e.g. 14 days] of buying and we will refund you. [Confirm this promise before publishing]
How to ask
Write to [SUPPORT EMAIL] with the email you bought with. No long forms.
How long it takes
We aim to issue refunds within [PROCESSING TIME]. Your bank can take extra time to show it.
What happens to your license
[Describe what happens to the license key and download after a refund]
Failed payments
If a payment fails, you are usually not charged. If you see a charge but no email, write to us and we will sort it out.